We handle delinquent accounts with a healthy, professional approach

One of the most important issues that simple billing companies don't handle well, and the key area for comparison with Tuition Management is how delinquent accounts are processed. Most billing companies charge per transaction and this means that they don't care whether your tuition is collected at all - to them a transaction is a transaction is a transaction, successful or unsuccessful they add the same to their bottom line.  So usually, only after your intervention on each unsuccessful payment, they simply send form letters and reschedule the due date.  Sometimes they'll continue to send letters and very rarely do they ever pickup the phone - and all of this occurs at ADDITIONAL expense to the School Owner!

Often these billing companies don't pickup the phone until the account is two, three or four months behind (and they've made 4, 5, 6 times the amount they normally would have by sending thru additional transactions and charging more for them).

Full Service Zumu Tuition Management accounts are maintained via a small percentage of the tuition we've collected for you throughout the month.  NOT per transaction. And as we collect more, that percentage gets even smaller!  This means that the more we successfully collect, our fee reduces and your payment steadily grows, and, most significantly, we don't get paid until you do! 

If picking up the phone works for billing companies after they've let the account get 90 days or more overdue, we don't understand why they don't just pickup the phone in the first place! If you're not paid, we're not paid, so we do this the *very first time* a payment is rejected.  We realise that money and payments are very emotionally-charged subjects. Form letters don't get the result that a simple, professional phone call gets in the first instance.

At Zumu we sincerely want to help you grow your School and increase your cashflow, not hit you with transaction fees because we can't do our job. At Zumu we charge for what we collect, and we're proud of it.

Zumu Account Executives

Zumu Clients are privileged to have a team of professional Account Executives who will be your personal link between all student accounts and Zumu. They are the 'hidden treasure' of our system. They will give you full confidence in the fact that your student accounts are being monitored by the hour and handled in a healthy and professional, yet firm manner. They not only work to collect your payments but calls are handled in a manner which emphasises to students the benefits of training  at your School.

How our Billing Process works

1. The Student Enrolment Agreement is signed and sent to Zumu's Agreements Office.
2. The data from the agreement is then entered into our system.
3. Another of the biggest issues within any billing system is verifying the quality of student information. A credit card number with a single incorrect digit or a bank account name misspelt can mean you don't get your money until a month after it's due. At this stage in the Zumu Billing Process we physically call financial institutions around Australia to determine the accuracy of the data received.
4. If our verification process shows the data is correct, the payment is loaded for processing on it's due date. If a mistake is made, often we call the student directly to fix the problem - once again reducing  your administrative workload.
5. Payments are processed on their due date, and forwarded to the School by means of a direct deposit between the 25th and 30th of every month. If you need this earlier, just call our office, we can happily help with mid-month advances!
6. Any accounts that are rejected are handled by your Account Executives, who call and reschedule payments for collection on dates convenient to both parties. Our proven collection techniques, skilled & understanding staff and advanced billing technology allows us to recover outstanding payments quickly and effectively - all while recognising the importance of keeping your students happy.
7. You retain 100% control over your student accounts. If you would like a student's account suspended or cancelled all it takes is for you to let us know. We do not charge any hidden fees for our administrative processes.
8. Our ethical approach to collection protects your relationship with your student. We evaluate student accounts at each stage of the process and take action accordingly. Techniques we have developed over many years to achieve successful resolution include:

• Making the request for payment in full
• Using the Payer's history to asses an abilty or willingness to pay
• Applying firm but fair pressure; contacting the student to establish reasons for non-payment and to determine a suitable settlement or instalment plan
• Monitoring to ensure commitment is met